Payment Terms

1. Scope

These Payment Terms govern all charges for Hydra subscriptions, add-ons, and related services. They supplement Section 4 of our Terms of Service. Where these Payment Terms conflict with the general Terms on a billing matter, these Payment Terms control.

By completing checkout, you accept these Payment Terms on behalf of yourself and any Company account you administer.

2. Accepted Payment Methods

All payments are processed by PayPal. We do not collect, store, or have access to your full card number, bank credentials, or PayPal password. You may pay using:

• Your PayPal balance
• A bank account linked to your PayPal account
• Credit or debit cards accepted by PayPal, including via PayPal guest checkout

Your use of PayPal is additionally governed by PayPal's own user agreement and privacy policy. Payment method availability is determined by PayPal and may vary by country and account status.

3. Pricing & Currency

• Currency: All prices are quoted and charged in Philippine Pesos (PHP) unless expressly stated otherwise at checkout
• Plans: Starter, Plus, Ultra, and Enterprise tiers, each with different feature limits — see our pricing page for current rates
• Add-ons: Optional add-ons are billed separately from your base subscription
• Conversion: If your PayPal funding source is denominated in another currency, PayPal applies its own conversion rate and may charge a conversion fee. We do not control or receive that fee

4. Billing Cycles

You choose a billing cycle at checkout. Longer cycles are discounted:

Your billing date is the date your subscription first activates. Each renewal charge is attempted on the corresponding date of the following period.

5. Free Trial

New accounts may be eligible for a 14-day free trial. Trial terms:

• A refundable setup charge of ₱100 is collected at signup to verify your payment method. This amount is credited toward your first full billing period
• You will not be charged the full subscription price during the trial
• We notify you by email before your trial ends
• Unless you cancel before the trial ends, your subscription converts automatically to the plan and cycle you selected, and the first full charge is applied
• Trials are limited to one per Company account. We may decline or shorten a trial where we detect duplicate or abusive signups

6. Automatic Renewal & Authorization

Subscriptions renew automatically so your service is not interrupted. By subscribing, you authorize us to charge your PayPal account the then-current subscription fee, plus applicable taxes, on each renewal date until you cancel.

• Authorization is established through a PayPal billing agreement created when you approve the subscription on PayPal's site
• Renewal amounts equal your current plan and cycle price, including any add-ons active at renewal time
• You may cancel auto-renewal at any time before the renewal date — see Section 8
• You may also revoke the billing agreement directly from your PayPal account settings. Doing so stops future charges but does not itself cancel your Hydra subscription, which will lapse at the end of the paid period

7. Failed Payments & Grace Period

If a renewal charge fails — for example, due to insufficient funds, an expired card, or a revoked billing agreement — the following applies:

• We notify you by email and mark the subscription past due
• You have a 3-day grace period during which your account remains fully accessible
• PayPal may retry the charge during this period according to its retry schedule
• If payment is not completed by the end of the grace period, the subscription is suspended and feature access is restricted
• Your data is retained and access is restored once payment succeeds. Data retention after prolonged non-payment follows Section 12 of the Terms of Service

8. Cancellation Policy

You may cancel at any time, for any reason, without penalty or cancellation fee.

How to Cancel

• Sign in and go to Settings → Subscription, then choose Cancel Subscription
• Or email [email protected] from the address on your account

What Happens After You Cancel

• Cancellation stops all future charges immediately
• Your subscription stays active until the end of the period you already paid for — you are not cut off on the day you cancel
• Partial periods are not refunded on cancellation, except as described in Section 9
• You may export your data before the period ends. See the Data Export provisions in our Terms of Service
• You can resubscribe at any time, though promotional pricing may no longer be available

9. Refund Policy

7-Day Refund Window

You may request a full refund within 7 days of your initial purchase if you have not substantially used the Service. Approved refunds are returned to the original PayPal funding source, normally within 5–10 business days of approval, depending on PayPal and your bank.

Renewal Charges

Renewal charges are generally non-refundable, as you are notified before each renewal and can cancel beforehand. We will, however, refund a renewal charged within the last 7 days where the account shows no meaningful use since that renewal.

Refunds We Will Always Honour

• Duplicate or double charges
• Charges made after a valid cancellation was submitted
• Charges resulting from a billing error on our side
• Extended outages materially preventing use of the Service, prorated for the affected period

Not Eligible for Refund

• Periods already substantially used
• Accounts terminated for breach of the Acceptable Use provisions of our Terms of Service
• Third-party fees, including PayPal currency conversion charges
• Change of mind after the applicable refund window has closed

How to Request a Refund

Email [email protected] with your account email and the transaction reference. We acknowledge requests within 2 business days and decide within 7 business days. If we decline, we explain why and how to escalate.

Nothing in this section limits your statutory rights under the Consumer Act of the Philippines (RA 7394).

10. Chargebacks & Payment Disputes

If you believe a charge is incorrect, please contact us first — most billing issues are resolved within a few business days, faster than a formal dispute.

• We cooperate fully with PayPal's dispute and buyer protection processes
• We may suspend an account while a chargeback on it is pending
• Where a chargeback is filed for a charge we would have refunded anyway, we will not contest it
• We reserve the right to decline future service to accounts with repeated bad-faith chargebacks

11. Taxes & Receipts

• Prices may be exclusive of value-added tax (VAT) and other applicable taxes, which are added at checkout where required
• You are responsible for any withholding tax obligations applicable to your business
• A receipt is emailed automatically after each successful charge
• Your full billing history is available under Settings → Subscription
• For a BIR-registered official receipt or an invoice with your company TIN, email [email protected]

12. Price Changes

We may change subscription prices with 30 days' notice sent to your account email. Price changes take effect at your next billing cycle, never mid-period. If you do not accept a new price, cancel before it takes effect — continued use after that date constitutes acceptance.

13. Billing Support

For any question about a charge, refund, or invoice:

Changes to These Payment Terms

We may update these Payment Terms. We will update the "Last updated" date above and, for material changes affecting how or what you are charged, notify you by email at least 30 days in advance.