Managing Payments & Billing

Keep your subscription active by managing your payment methods and staying on top of your billing. This guide covers everything you need to know about payments in Hydra.

Payment Methods

Hydra accepts multiple payment methods through our secure payment partner, Xendit:

• Credit/Debit Cards - Visa, Mastercard, JCB
• Bank Transfer - Direct bank transfers
• E-Wallets - OVO, GoPay, Dana, and more

Adding a Payment Method

1. Go to Settings → Subscription
2. Click Payment Methods
3. Select Add Payment Method
4. Choose your preferred payment type
5. Enter your payment details
6. Click Save to confirm

Your payment information is securely stored and encrypted. Hydra never has direct access to your full card details.

Updating Payment Details

To update an existing payment method:

1. Navigate to Settings → Subscription → Payment Methods
2. Find the payment method you want to update
3. Click the Edit icon
4. Make your changes
5. Click Save

Removing a Payment Method

1. Go to Settings → Subscription → Payment Methods
2. Click the Delete icon next to the method
3. Confirm the removal

Note: You cannot remove your primary payment method while you have an active subscription. Add a new method first, then remove the old one.

Viewing Billing History

Access your complete billing history:

1. Navigate to Settings → Subscription
2. Click Billing History
3. View all past invoices and payments

Each entry shows:

• Date - When the payment was processed
• Amount - The total charged
• Status - Paid, Pending, or Failed
• Invoice - Download link for your records

Downloading Invoices

To download an invoice:

1. Go to Billing History
2. Find the invoice you need
3. Click the Download button
4. The PDF invoice saves to your device

Invoices include all details needed for your business records and tax purposes.

Payment Failures

If a payment fails:

1. You'll receive an email notification
2. A warning appears in your dashboard
3. You have 7 days to update your payment method
4. After 7 days, your account enters a grace period

Resolving Payment Issues

1. Check your card hasn't expired
2. Ensure sufficient funds are available
3. Verify your billing address is correct
4. Try a different payment method
5. Contact your bank if issues persist

Auto-Renewal

Subscriptions automatically renew at the end of each billing period. You can manage auto-renewal:

1. Go to Settings → Subscription
2. Toggle Auto-Renewal on or off
3. If disabled, your subscription ends at the period's end

Need Help?

For billing questions or payment issues, contact our support team through Help → Contact Support in your dashboard.