Subscriptions Beginner 4 min read

Upgrading or Downgrading Your Plan

Change your subscription plan as your business needs evolve

Upgrading or Downgrading Your Plan

Your business needs change over time. Hydra makes it easy to adjust your subscription plan whenever you need more (or fewer) features.

Upgrading Your Plan

When you need more features or capacity, upgrading is instant.

How to Upgrade

  1. Go to Settings → Subscription
  2. Click Change Plan
  3. Select a higher-tier plan
  4. Review the changes and new pricing
  5. Click Upgrade Now
  6. New features are available immediately

Plan selection page with upgrade arrow showing Starter to Plus

What Happens When You Upgrade

  • Immediate access to all new features
  • Prorated billing - You only pay the difference for the current period
  • No data loss - All your existing data remains intact
  • Team limits expand automatically

Upgrade confirmation modal showing prorated amount

Upgrade Pricing Example

If you upgrade mid-cycle:

  • Current plan: Starter at $29/month (15 days remaining)
  • New plan: Plus at $79/month
  • You pay: ~$25 prorated difference for remaining days
  • Next month: Full Plus price of $79

Downgrading Your Plan

Need to reduce costs? You can downgrade to a lower tier.

How to Downgrade

  1. Go to Settings → Subscription
  2. Click Change Plan
  3. Select a lower-tier plan
  4. Review the feature changes
  5. Click Downgrade
  6. Changes take effect at the next billing cycle

Plan selection with downgrade warning message

What Happens When You Downgrade

  • Access continues until current period ends
  • New limits apply at next billing cycle
  • No refunds for unused time on current plan
  • Data preserved but some features become read-only

Before You Downgrade

Check these potential impacts:

If you have... On downgrade...
More team members than new limit Must remove members first
Multiple workspaces (Ultra → Plus) Must archive extra workspaces
Bay assignments Bay features become read-only
Company network links Links preserved but management disabled

Downgrade checklist showing items that need attention

Handling Limit Overages

If you exceed your new plan's limits:

Team Members

  1. Go to Settings → Team
  2. Remove members until within limit
  3. Then complete the downgrade

Workspaces

  1. Go to Settings → Workspaces
  2. Archive or delete extra workspaces
  3. Then complete the downgrade

Team management page with remove member option

Canceling Your Subscription

If you need to cancel entirely:

  1. Go to Settings → Subscription
  2. Click Cancel Subscription
  3. Select a reason (helps us improve)
  4. Confirm cancellation

Cancellation confirmation dialog with reason dropdown

After Cancellation

  • Access continues until period ends
  • Data retained for 30 days after expiration
  • You can resubscribe anytime to restore access
  • Export your data before cancellation if needed

Reactivating After Cancellation

Changed your mind? Reactivate anytime:

  1. Log into your account
  2. Go to Settings → Subscription
  3. Click Reactivate
  4. Choose your plan
  5. Complete payment

All your data is restored if within the 30-day retention period.

Reactivation prompt shown to users with expired subscriptions

Tips for Managing Your Plan

  • Monitor usage in your dashboard to anticipate needs
  • Upgrade before hitting limits to avoid workflow interruptions
  • Use the trial period to fully test features before committing
  • Contact support if unsure which plan fits best