Test Drive Settings & Configuration

Customize how your test drive system operates. Configure durations, customer requirements, and notifications to match your dealership's workflow.

Accessing Settings

Go to your Company Dashboard
Click Settings in the sidebar
Select the Test Drives tab

Or navigate directly: Company > Settings > Test Drives

Duration & Timing

Default Test Drive Duration

Set how long each test drive should last by default.

Setting	Recommended	Notes
Minimum	15 minutes	Quick drives around the block
Standard	30 minutes	Typical test drive experience
Extended	45-60 minutes	Thorough evaluation drives

Tip: Individual vehicles can have custom durations that override this default.

Buffer Time Between Drives

Time gap between when one drive ends and the next can begin. This allows for:

Vehicle inspection between customers
Cleaning and preparation
Key handoff procedures

Recommended: 5-10 minutes for standard operations.

Grace Period for Called Customers

When you call a customer's name, they have this many minutes to respond before they can be marked as a no-show.

Setting	When to Use
3 minutes	Small showroom, customers nearby
5 minutes	Standard showroom (recommended)
10 minutes	Large facility, customers may be browsing

Overdue Alert Threshold

How long after the expected return time before an alert is triggered.

Example: If a 30-minute test drive started at 2:00 PM with a 10-minute overdue threshold:

Expected return: 2:30 PM
Alert triggers: 2:40 PM

Maximum Queue Size

Limit how many walk-in customers can join the queue. Set to 0 for unlimited.

When to limit:

During peak times to manage wait expectations
When you have limited test drive vehicles
To encourage scheduled bookings

Feature Toggles

Allow Walk-in Registrations

Enabled (default): Customers can self-register at your kiosk or via the public link.

Disabled: Only pre-scheduled test drives are allowed. The public registration wizard will show a message directing customers to book online or speak with staff.

Require Driver's License Number

Enabled (default): Customers must enter their driver's license number during registration.

Disabled: License field is hidden from the registration form.

Best Practice: Keep enabled for legal and insurance purposes.

Require License Photo Upload

Enabled: Customers must photograph their license during registration.

Disabled (default): License number is sufficient.

Note: This feature requires camera access on the registration device.

Require Staff Assignment

Enabled: When starting a test drive, staff must select an accompanying team member.

Disabled (default): Staff assignment is optional.

When to enable:

Sales staff accompanies all test drives
Insurance requires supervised drives
Training new staff members

SMS Notifications

Enabled (default): Customers with phone numbers receive an SMS when called for their test drive.

Disabled: No SMS sent; rely on visual/audio announcements.

Note: SMS notifications count against your monthly SMS quota based on your subscription plan.

SMS Notification Details

When enabled, customers receive a text message like:

[Company Name]: Hi [Customer Name]! Your test drive is ready.
Please proceed to the sales desk within 5 minutes.
Track: https://your-company.marketdragon.ph/test-drive/track/abc123

The message includes:

Your company name
Customer's first name
Grace period duration
Link to their tracking page

SMS Best Practices

Collect phone numbers - Make phone number a required field
Verify numbers - Encourage customers to double-check their entry
Monitor quota - Check SMS usage in your subscription dashboard
Fallback plan - Have PA announcements for customers without phones

Per-Vehicle Configuration

Beyond global settings, each vehicle can have custom test drive settings.

Enabling Test Drives for a Vehicle

Go to Inventory > Vehicles
Click on the vehicle
Under Test Drive Settings:
- Toggle Allow Test Drives on
- Optionally set Custom Duration
- Add Special Instructions for staff

Custom Duration

Override the default duration for specific vehicles:

Sports cars - Longer drives to experience performance
Trucks/SUVs - Extended drives for off-road capability
Quick sellers - Shorter drives to serve more customers

Special Instructions

Notes visible to staff when starting a test drive with this vehicle:

"Check tire pressure before each drive"
"Requires sales manager approval"
"Demo the lane departure warning feature"

Quick Links

From the settings page, you can quickly access:

Link	Purpose
Test Drive Dashboard	View and manage current queue
Public Queue Display	TV display URL for waiting area
Walk-in Registration	Kiosk URL for customer self-service

Tips for Optimal Configuration

High-Volume Dealerships

Shorter durations (20-25 min)
Smaller grace periods (3 min)
Set max queue size during peak hours
Enable SMS notifications

Luxury Dealerships

Longer durations (45-60 min)
Require staff assignment
Larger grace periods (10 min)
Personalized vehicle instructions

Used Car Lots

Standard durations (30 min)
Flexible queue size
Quick turnaround buffer (5 min)
License required for all drives

Saving Changes

After adjusting settings:

Click Save Settings at the bottom
Changes take effect immediately
Active test drives keep their original settings
New test drives use updated settings