Quality Control & Job Completion

After repair work is complete, the QC Inspector verifies quality before the vehicle moves to final stages.

QC Inspector Role

The QC Inspector:

• Reviews completed repair work
• Verifies all requested services were performed
• Checks for quality standards
• Approves or rejects the job

Starting a QC Inspection

1. Jobs appear in QC Inspection status after technician marks complete
2. Open the job details
3. Click Start QC Inspection

Inspection Checklist

Verify each aspect of the completed work:

• Work Quality - Is the repair done correctly?
• Completeness - Were all requested services performed?
• Cleanliness - Is the work area clean?
• Safety - Are all safety items properly secured?
• Documentation - Are notes and parts lists accurate?

Approving a Job

If the work meets standards:

1. Complete the inspection checklist
2. Add any QC Notes (optional)
3. Click Approve
4. Job moves to Carwash status

Rejecting a Job

If issues are found:

1. Document the rejection reason
2. Add photos of issues if needed
3. Click Reject
4. Job returns to In Progress for rework
5. Technician is notified of required fixes

Post-QC Workflow

After QC approval, the job flows through final stages:

Carwash Stage

• Carwash staff receives the job
• Vehicle is cleaned
• Staff marks Carwash Complete
• Job moves to Billing

Billing Stage

Billing staff:

1. Reviews the cost breakdown (labor, parts, other)
2. Applies any discounts
3. Calculates tax
4. Processes payment
5. Marks job as Paid
6. Job moves to Ready

Customer Pickup

When customer arrives:

1. Verify customer identity
2. Review completed work with customer
3. Hand over keys and documents
4. Click Release Vehicle
5. Job status becomes Completed

Audit Trail

Every job maintains a complete audit trail:

• Who changed each status
• When the change occurred
• IP address and device info
• Any notes added

Access the log via Job Details → Activity Log.

Reporting

Track QC metrics:

• Pass rate - Percentage approved on first inspection
• Common rejections - Frequent quality issues
• Turnaround time - Average time per stage
• Technician performance - Individual quality scores

Use these insights to improve service quality over time.