Service Crew Roles & Workflow
Learn about the 8 service crew roles and how they work together in the IQMS workflow
Service Crew Roles & Workflow
Hydra implements an IQMS (Integrated Quality Management System) workflow with 8 specialized service crew roles. Each role handles a specific stage of the service process.
The 8 Service Crew Roles
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Member list showing different role badges with colors
/c/{company}/members| Order | Role | Responsibility |
|---|---|---|
| 1 | Security Guard | Greets vehicles at entry point |
| 2 | Service Advisor | Customer intake and consultation |
| 3 | Job Controller | Assigns jobs and coordinates workflow |
| 4 | Parts Coordinator | Sources and prepares required parts |
| 5 | Technician | Performs the actual repair work |
| 6 | QC Inspector | Quality control inspection |
| 7 | Carwash Staff | Post-service vehicle washing |
| 8 | Billing Staff | Handles payment and vehicle release |
Service Job Status Flow
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Kanban board showing jobs in different status columns
/c/{company}/service-jobs/boardJobs progress through statuses matching the crew workflow:
BOOKED → ARRIVED → CHECKED_IN → JOB_ASSIGNED → PARTS_PREPARING
↓
IN_PROGRESS → QC_INSPECTION → CARWASH → BILLING → READY → COMPLETED
| Status | Handled By | Action |
|---|---|---|
| Booked | System | Customer appointment created |
| Arrived | Security Guard | Vehicle enters premises |
| Checked In | Service Advisor | Vehicle intake completed |
| Job Assigned | Job Controller | Technician assigned |
| Parts Preparing | Parts Coordinator | Parts being sourced |
| In Progress | Technician | Work underway |
| QC Inspection | QC Inspector | Quality check |
| Carwash | Carwash Staff | Vehicle cleaning |
| Billing | Billing Staff | Payment processing |
| Ready | Billing Staff | Awaiting customer pickup |
| Completed | Billing Staff | Vehicle released |
Assigning Roles to Team Members
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Click member row to open edit modal with role dropdown
/c/{company}/members- Go to Company Settings → Members
- Click on a team member
- Select their Role from the dropdown
- Save changes
Role-Based Dashboards
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Logged in as Technician, showing filtered job list
/c/{company}/service-jobsEach role sees a filtered view of jobs relevant to their responsibilities. This keeps the interface focused and reduces clutter.
Next, learn how to perform vehicle inspections during intake.