Understanding Service Jobs

Service jobs are the core of Hydra's work tracking system. They represent individual pieces of work—whether it's a vehicle repair, a project, or any service you provide.

What is a Service Job?

A service job tracks:

• Customer information - Who the work is for
• Item details - What's being serviced (vehicle, equipment, etc.)
• Work description - What needs to be done
• Status - Current stage of the work
• Timeline - When it started, expected completion
• Notes - Progress updates and communications

Creating a Service Job

There are two ways to create service jobs:

From a Booking

When a customer's booking appointment arrives:

1. Open the booking
2. Click Create Service Job
3. Details are automatically populated
4. Add any additional information
5. The job is created and ready for work

Manually

For walk-ins or phone orders:

1. Go to Service Jobs → Create New
2. Enter customer details
3. Add item information (e.g., vehicle make/model)
4. Describe the required service
5. Set the expected completion date
6. Save the job

Service Job Statuses

Jobs progress through these stages:

The Service Board

The Service Board provides a visual overview of all active jobs:

• Kanban-style columns for each status
• Drag and drop to update status
• Color coding by priority or age
• Quick filters for technician assignments

Access it via Service Jobs → Board in your sidebar.

QR Codes

Every service job gets a unique QR code that:

• Links directly to the job details
• Allows status updates via mobile
• Can be printed and attached to items
• Enables customer self-service tracking

Learn more about QR codes in the next tutorial.